Frequently Asked Questions
Everything you need to know about shopping luxury fashion at myGemma
Are all items sold on myGemma authentic?
Yes, authenticity is our top priority. Every item—from designer handbags to luxury watches—undergoes a rigorous multi-point inspection by our team of in-house experts before being listed for sale.
What are your shipping options and delivery times?
We offer insured shipping on all orders. Standard domestic shipping typically takes 3-5 business days, while expedited options are available at checkout. International shipping times vary by destination.
What is your return policy?
We offer a 14-day return window for most items. To be eligible for a refund, the security tag must remain attached and the item must be in the same condition as when it was received.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm to make luxury more accessible.
How do you determine the condition of pre-loved items?
Each product is graded on a scale from 'Boutique Fresh' to 'Fair.' Detailed descriptions and high-resolution photographs are provided for every item to ensure complete transparency regarding its condition.
Do you offer a warranty on luxury watches?
Yes, all watches purchased through myGemma come with a one-year limited warranty covering the internal mechanism and movement of the timepiece.